Permissions and role changes
Preserve who delegated the action, what scope the agent had, which policy applied and the identity system response.
ENTERPRISE AGENT EVIDENCE
Preserve evidence when agents change enterprise state.
Enterprise agents increasingly act across CRM, identity, support and back-office systems. LoopGrid records the delegated authority, policy, human oversight, tool action and downstream result around those state changes.
01Agent requesttask · user · workflow context
02Delegated authorityrole · scope · allowed action
03Policy + reviewrule · approval · correction
04System stateAPI request · authoritative result
STATE-CHANGING AGENTS
Focus on the action that another team may need to investigate later.
LoopGrid is not a replacement for application logs or agent observability. It creates a portable evidence trail around consequential actions that may cross several systems and ownership boundaries.
Records and account changes
Connect the agent workflow to the exact record mutation and the CRM or system-of-record result.
Approvals, tickets and operational state
Record policy checks, human interventions, tool execution and the state change that followed across internal systems.
WHAT TRAVELS WITH THE EVIDENCE
Authority should be reconstructable, not implied.
An enterprise investigator should be able to distinguish what the agent was asked to do, what it was permitted to do, what was approved and what the external system reported.
Agent identity
Agent/service ID, deployment/workflow context and correlation to the initiating request.
Delegated authority
The principal, role, scope or permission under which the agent was allowed to act.
Policy + intervention
Applicable policy/rule version plus approvals, rejections and corrections.
Observed state change
The actual API/tool request and the system-of-record response associated with it.
INTEGRATION PATTERN
Capture at the application boundary or action boundary.
Use the REST/Python/TypeScript path for application-level evidence, OTLP for out-of-band telemetry, or the MCP/action path when the evidence claim depends on a tool invocation and downstream outcome.
Provider neutral by design
The evidence contract should remain stable even if the workflow runtime, model provider or business system changes. Platform-specific adapters translate events into LoopGrid; they should not create separate evidence models.
DESIGN PARTNER
Start with one enterprise state change.
A permission update, CRM mutation or back-office action is enough to evaluate the evidence path.